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«Manila (Global) Administrative Centre (MGAC) The Manila (Global) Administrative Centre (MGAC) is IOM’s global administrative centre based in Manila ...»

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Staff Development and Learning (SDL) Unit in Manila supports the HQ-SDL Unit by facilitating the access of all IOM staff to the courses available on the E-learning platform and by managing SDL’s contribution to language classes for IOM staff worldwide. In addition, the SDL unit in Manila supports the organization of learning events in Manila and worldwide, through logistics support, programme design, delivery and facilitation of learning and development events.

IOM (UNJSPF) Pension Administration (PA) is responsible for and provides services in all matters related to the United Nations Joint Staff Pension Fund (UNJSPF). It is the focal point for the UNJSPF, IOM Field Offices and IOMUNJSPF participating staff members. The IOM Pension Administration is also tasked with the registration, documentprocessing, data tracking, reporting and interpretation of the UNJSPF rules and regulations. The Unit also serves as the Staff Pension Committee’s secretariat.

Movement Systems Support Unit (MSS) is composed of the Airline Invoice Settlement Section (AIS) and the Data and Statistics Unit (DSU). MSS is responsible for maintaining the Movement Support Site which is the point of reference for all Operations personnel worldwide, expediting the settlement of airline invoices, monitoring refunds, identifying discrepancies related to unused tickets, etc. It also collates field movement statistics and reviews the suitability of existing movement and migration related systems. It is the focal point for "trouble shooting" escalated issues related to the iGATOR application & is responsbile for the iGATOR accounts maintenance. MSS also provides support to RMM for the authorization & creation of new airline vendors in the system.

Airline Invoice and Settlement Section (AIS) processes and settles airline invoices for Ticket Order Records (TORs) processed through the i-GATOR (integrated Global Airline Ticket Order Record) application, monitors outstanding credit note requests (refunds) and co-ordinates with the field offices for the reimbursement of pending claims, reconciliation of payable accounts and preparation of periodic reports and updates.

The Data and Statistics Unit (DSU) is responsible for movement data processing and collating field movement statistics ensuring data accuracy and consistency. DSU facilitates the reconciliation between the number of tickets ordered and paid for with the number of passengers departed and other related information in coordination with field offices.

Online Communications Unit (OCU) manages the external communications matters of the former Website, Intranet and Digital Assets Management Unit and is responsible for managing the editorial content of IOM’s external websites and online communication channels. The unit develops new online communication strategies and advocates across the Organization on the importance of online communications, including social media, to effectively reach and engage with external audiences. Further, the unit also oversees IOM’s commitment to joint website initiatives such as the Global Forum for Migration and Development, Global Migration Group, and others in addition to being responsible for developing strategies and web-based kits and tools to mainstream humanitarian communications within IOM missions and projects.

Document Management and Intranet Unit (DMI Unit) is responsible for IOM’s intranet and document management system, project information and the implementation and roll-out of document-centric business process across the Organization. The unit is further responsible for the effectiveness of the internal (intranet-based) communication and information distribution channels within IOM. The Unit will focus on the internal communications responsibilities of the former Website, Intranet and Digital Assets Management Unit and is responsible for developing, implementing and sustaining new internal communication and information management strategies, guidelines and tools including wikis, blogs, discussion forums, etc. Further, the unit establishes the document management policies and practices within IOM to facilitate efficient, legal, and secure access to electronic content.

DMI consists of two sub-units, the Intranet Unit and the Project Information Unit;

Intranet Unit (IU) is responsible for managing the IOM Document Management System (FileNet and SharePoint) and Intranet and for the operational support of the internal communication needs of IOM. The unit also actively support IOM’s knowledge management initiative, particularly the effective and efficient capturing, organizing and sharing of business-critical information within IOM besides actively supporting user trainings and knowledge sharing activities, including the preparation of training materials.

Project Information Unit (PIU) maintains the central registry and repository of IOM projects worldwide and is the institutional source of past and current project information. The Unit currently uses FileNet as its project database which is regularly updated based on information and documentation received from missions and project managers as well as relevant HQ units. PIU responds to queries received from colleagues globally on IOM's experience on particular project activities for use in project development, liaison, or other purposes. PIU also ensures that all requirements for project activation requests are uploaded in FileNet for Project ID Requests’ (MAC) overall review and project code issuance and also sends reminders on donor reporting.





Staff Security Unit (SSU) in general advises the Office of the Director General and the Office of the Chef de Cabinet on all relevant and urgent safety and security matters affecting IOM staff and offices worldwide. Collaborating closely with the United Nations Department of Safety and Security (UNDSS) and its Security Management System (SMS) as well as other security stakeholders, it directly monitors and advises on issues that affect the safety and security of IOM staff, the protection of assets or any matter in that regard which may negatively impact the reputation of the organization.

SSU in Manila is composed of:

SSU Operations (subdivided into the SSU Operations Centre and SSU Technical Security Support), supports • staff and field offices in terms of direct safety/security operational support, including for MOSS and MORSS

compliance, via:

a) Security Information Management - operational advice on security policies, procedures and protocols, development of Operational Security Guidelines to address safety and security issues more broadly addressed in IOM’S Safety and Security Policy)

b) Safety and Security Risk Management and Analysis

c) Critical Incident Management Support - can provide virtual and actual 24/7 support as required during major security incidents, disasters affecting staff and asset safety and security in collaboration with relevant HQ departments/units)

d) Mission Technical Security Support - i.e. emergency communications (HF, VHF, satellite communications), technical security systems (CCTV, Access Control, security system design) SSU Training, develops and implements safety/security training and development modalities in • collaboration with SDL and UNDSS (i.e. Security Training Workshops (STW), targeted and specialized security and safety training) The Manila component of SSU Administration and Finance (which supports SSU administratively and the • missions vis-à-vis the Security Funding Support mechanism for MOSS, MORSS and other mission-specific safety/security requirements).

Research and Publications Unit (RPU) is the delocalized portion of Migration Research Division in HQ supporting the production of IOM’s main publications through editing, layout and cover design, coordination with printers, distribution of publications to field offices, sending out electronic alerts on new publications and managing the Publications page in the intranet and online bookstore section of the IOM website. The unit also provides administrative assistance to the Department of International Cooperation and Partnerships in HQ.

MAC Resource Management Unit (RMU) is responsible for the day-to-day management of resources of MAC. This unit oversees the management of office premises and vehicles. It is also responsible for staff travel which includes facilitation of entry visas and travel documents for staff on official travel. RMU also oversees the Financial Support Services and local procurement activities. In addition, it provides logistical and administrative support to other programme-related activities such as study tours, trainings, workshops and transportation assistance to migrants and refugees.

Financial Support Services Unit (FSSU) processes and validates payment requests; validates vendor and expense accounts; processes advance requests for DSA and travel expense claim settlements; coordinates payroll entries with MHRO; assists in the project activation and production of donor reports; assists in generating financial and other reports from the accounting system, and performs annual mission budget preparation and the monitoring for MAC project accounts.

Common Services Unit (CSU) ensures the maintenance and management of the office premises and vehicles and the related personnel. The unit provides administrative support to international staff for application of diplomatic IDs, Philippine visas, residence permits, vehicle registrations and shipment of personal effects.

This unit is also responsible for all MAC procurement needs which ranges from office supplies to IT equipment to selection of contractors for office improvement works.

Staff Travel Unit (STU) facilitates entry visas and travel documents for staff on travel; arranges flight bookings for staff on official travels; reviews and verifies ticket invoices from airlines and travel agencies;

liaises with accounting for travel-related payments and maintains regular travel-related statistical reports.

Any comments about this document can be submitted to:

Office of the Director, Manila (Global) Administrative Centre (Email: mac@iom.int)

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