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«Children’s Resources on Wheels (CROW) 91 Cornelia Street West, Smiths Falls, ON K7A 5L3 Phone 613-283-0095 or 1-800-267-9252 Fax 613-283-3324 ...»

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Volunteer Program

Children’s Resources on Wheels (CROW)

91 Cornelia Street West, Smiths Falls, ON K7A 5L3

Phone 613-283-0095 or 1-800-267-9252

Fax 613-283-3324

Website www.crowoeyc.com


Dear Potential Volunteer,

Thank you for your interest in the Volunteer Program at Children’s

Resources on Wheels, Lanark.

We are currently recruiting volunteers for our Centre and our outreach

programs. Please read the information in this package and fill out the necessary

forms. The process will not begin until the appropriate documents have been returned to the Volunteer Coordinator. If you drop off the information at an outreach location, please allow extra time to process your application.

Our volunteers are important to us and all efforts will be made to complete the screening process as quickly as possible. However, we have an obligation to the families and caregivers to ensure we provide a safe environment.

On behalf of Children’s Resources on Wheels, I wish you success in finding a suitable volunteer opportunity. Please find all the necessary information to begin the recruitment process with our agency. If you require further assistance, please do not hesitate to contact me at (613)283-0095 extension 313. I am looking forward to working with you, to find an opportunity that meets your interests.

Sincerely, Diane Bennett Executive Assistant Children’s Resources on Wheels (CROW) 91 Cornelia Street West, Smiths Falls, ON K7A 5L3 Phone 613-283-0095 or 1-800-267-9252 Fax 613-283-3324 Website www.crowoeyc.com


CHILDREN’S RESOURCES ON WHEELS - Lanark What is an Ontario Early Years Centre?

Ontario Early Years Centres are a network of Centres, staffed by professionals and volunteers that span the province and provide a focal point for early years services. An Ontario Early Years Centre is a place for parents and caregivers of children 0-6 to go to get information they need about their children’s development and about services to support that development.


The goals of the Ontario Early Years Centres are to work with parents and the community to:

Promote children’s optimal development and readiness to learn so they may reach their  full potential.

 Create an environment where all children are healthy, safe and secure with strong communities.


The key functions of the Ontario Early Years Centres are to:

 provide services and programming that are both parent/caregiver and child oriented  provide education and training for parents/caregivers  provide information about the community programs and services for children 0 to 6, and help families connect with those services  monitor the effectiveness of the community’s early years services, and track the community’s progress in achieving local and provincial goals for child development outcomes  enhance the early years services available for families in the community  develop new services to fill gaps  increase community awareness of the impact of the critical early years on children, families and society.

–  –  –

Ontario Early Years Centres offer a universal program accessible to all families with children from 0 to 6 regardless of socio-economic background, culture, geography, or special needs.

They also help parents link with other organizations that provide early years and other services, such as child care services, health services, and recreation programs.

(cited from the Ontario Early Years Web Site:www.ontarioearlyyears.ca)

–  –  –


 with talents, skills and responsibilities


 with a clear job description and consideration for suitability, qualifications, life experience and available time


 with orientation and training that is thoughtfully planned and effectively presented


 with a follow-up to initial training information about new developments and training for greater responsibility



 by someone who is experienced, patient, well-informed, thoughtful and who has the time to invest in giving guidance


 through advancement to assignments of more responsibility and through transfer from one activity to another, through special assignments

–  –  –

Volunteering with Children’s Resources on Wheels can provide you with opportunities to:

 Provide support and encouragement to members of the Community  Gain experience in the child and family services  Develop new skills while using your existing skills  Share your experiences, talents and expertise  Gain personal growth and satisfaction from helping others  Meet new people  Gain experience working in a community-based multicultural environment

–  –  –

One way to capture the interest of an employer is to demonstrate that you are an involved citizen – someone who works to make the community a better place to live. One approach used by many people is to add a section to their resumes called “Community Service” or “Volunteer Work”. The key is to translate what you gained from the volunteer activity into the language of the paid work world.

If you are a student seeking a first job, being able to show volunteer work on a resume demonstrates that you had interests beyond the classroom. If you are returning to work after some time away, your volunteer activities prove that you kept up your skills and remained involved. If you are looking to change careers, it may be your volunteer work in the new field that tells a prospective employer you are worth the risk, even if your paid employment history is in some other field.

–  –  –

Do not use the word “volunteer” as though it were a job title. It should  be used as an adjective (i.e. Volunteer Administrative Assistant)  Describe the volunteer work in terms of your accomplishments, highlighting the skills that you learned and demonstrated.

Be honest, don’t overstate what you did, but also be sure to give yourself  the credit you rightfully deserve.

–  –  –

 To abide by the policies and procedures as outlined  To perform volunteer activities to the best of your ability  To keep in confidence all information learned as a volunteer  To act within the boundaries and parameters of the volunteer assignment  To keep commitments of time and participation  To learn about the assignment given and to diligently undertake and complete it  To be willing to participate in relevant meetings, orientation or training sessions  To do his or her part to maintain and enhance the dignity, integrity, and professionalism of the work of volunteers.

–  –  –

Volunteers are an essential part of Children’s Resources on Wheels. The assistance, support, and enthusiasm of volunteers allow the Centre to offer a wider variety of programs and services. Working together, staff and volunteers can reach out to a larger number of families in the community.

Fundamental Values of the Volunteer Program

Children’s Resources on Wheels believes:

 That our goals can best be achieved by the active participation of the community;

 That volunteers contribute unique talents, skills, and knowledge of the community;

 That it is unethical and unacceptable to displace paid staff with unpaid staff. The availability of volunteer resources will never be a factor in the consideration of staff layoffs or terminations;

 That we must respect the time and talents of volunteers, and will do so by taking the time to identify specific ways in which volunteers can assist in the accomplishment of our goals;

 That prospective volunteers have a right to be informed in advance that the intake and screening process is designed so that each party can screen the other, and that acceptance of an application to volunteer is not automatic;

That volunteers offer a valuable resource to Children’s Resources on Wheels; that they  deserve serious, ongoing support from the organization, including meaningful, interesting, and challenging assignments, appropriate training, supervision, recognition;

and encouragement in their continued involvement with the organization.

 That volunteers should be made aware of the work they are involved in, and the risks and boundaries associated with the assignment for which they are being considered, if accepted, they should receive a copy of the position description.

–  –  –

Definition of a Volunteer A “volunteer” is anyone who without compensation, or expectation of compensation beyond reimbursement, performs a task at the direction of, and on behalf of Children’s Resources on Wheels. A “volunteer” must be officially accepted and enrolled by the organization prior to performance of a task.

Student Placement/Community Placement The Centre also accepts as volunteers those participating in student placements, and community placements. A “volunteer” must be officially accepted and enrolled prior to the performance of a task.

Role of the Staff Member Responsible for Volunteer Involvement (i.e. Coordinator of Volunteers, Human Resources Manager) Responsible for the overall management of the volunteer program. S/he carries out the recognition, recruitment, screening, selection and placement of volunteers; providing advice and support to volunteers regarding their placement, as well as providing advice and support to staff working with volunteers.

Role of the Staff Resource Person The paid staff member who is responsible for the program, service or community initiative in which the volunteer is placed. S/he is responsible for the training, supervision, support, and recognition of the volunteer. Evaluation of the volunteers is a shared responsibility between the staff member responsible for volunteer involvement and the staff resource person.

* Note: In some organizations, the same person carries out the role of the staff member responsible for volunteer involvement, and the staff resource person.

Complementary Roles and Responsibilities of Volunteers and Paid Staff Volunteers and employees are considered partners in upholding the principles and values of, and in working toward the achievement of, the mission of each Centre. Each has a different yet complementary role. It is essential to the proper operation of the organization that volunteers and paid staff understands and respect one another’s roles and responsibilities. The organization will encourage and foster this understanding and respect.

–  –  –

Selection and Placement Volunteers will be placed into available volunteer positions based upon the best match of their skills, interests, needs, and availability.

The staff resource person may choose to also interview the volunteer before accepting him/her for placement. If the staff resource person determines that the volunteer is not suitable for the volunteer position, the volunteer will meet with the staff member responsible for volunteer involvement to identify an alternative placement.

Screening All volunteers will be interviewed prior to acceptance and placement in a volunteer position.

Potential volunteer candidates are asked to:

 Complete an application form  Provide the names of references  Attend a screening and selection interview/orientation  Undergo a Police Record Check (PRC)

Volunteer suitability is based upon the volunteer’s:

 Interest, skills and experience  Availability and commitment  Willingness and ability to adhere to the mission, guidelines, policies and procedures, philosophy of service, values and goals of the organization.

 Personal references and PRC (Police Record Check) Orientation & Training All new volunteers will be required to attend a volunteer orientation/interview, as well as, specific training for their position. Orientation provides new volunteers with information about the organization, our vision, mission and values, the volunteer program and current volunteer placement opportunities.

Each volunteer receives further orientation and training specific to their volunteer position in the Children’s Resources on Wheels.

Additional skill development and training opportunities will be available to volunteers.

–  –  –

All offers of employment, placements, and volunteer work are conditional on the results of the reference work. A positive check does not necessarily preclude a person from CROW employment or volunteer service. The nature and circumstances surrounding the charges and conviction will be taken into account.

Position Descriptions Position descriptions are provided for each position to ensure a clear understanding for both the staff resource person and the volunteer of the responsibilities and duties of each position.

Supervision Each volunteer who is accepted to a position within Children’s Resources on Wheels will be assigned a staff resource person who will provide ongoing support, direction, and feedback.

 The staff resource person or staff member responsible for volunteer involvement will ensure that the volunteer has all the necessary resources in order to perform their duties.

 The volunteer can access the staff resource person for questions, concerns, or suggestions regarding their placement.

 The staff resource person is responsible for reporting recorded volunteer hours.

 The staff resource person will be involved in periodic evaluations of the volunteer.

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