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«Assessor Courier Guide � If you need help with any aspect of DHL services, please contact the OCR Customer� Contact Centre on 01223 55 3998 or ...»

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• If the package is to be re-directed to an alternative address, you can arrange this by contacting the local DHL Service Centre by telephone. Quote the re-direction password “OCR Exams” and confirm the telephone number and full address, including the postcode, of the alternative contact.

• Alternatively, you can arrange this by email or fax to the local DHL Service Centre by providing the same information.

Collection from Your local Service Centre

• When collecting a shipment from a DHL Service Centre you will be asked to provide two forms of identification, one of which will need to be photo ID.

• If you are able to call the Service Centre before arrival, the shipment will be located and will reduce your waiting time.

Help and Support � If you need help with any aspect of DHL services, please contact the OCR Customer Contact Centre � on 01223 55 3998 or email wsparcelqueries@ocr.org.uk Remember � Your login username for DHL Online Shipping is your email address.� � OCR's DHL Account Number is 135313099. This is only to be used for OCR shipments.� You must only use the DHL Domestic Express service, not the Express 9:00 or Express 12:00 services.

� The Shipper's Reference is your OCR creditor/identifier number.

Issues with collections

You will be asked to provide the following information so that your query can be dealt with efficiently:

• Your creditor/identifier number.

• Your name and telephone number.

• The booking reference.

• Collection details (including date, time slot and quantity of parcels).

• Full collection address, including postcode and telephone number.

• Full delivery address and postcode.

Issues with deliveries

You will be asked to provide the following information so that your query can be dealt with efficiently:

• Your creditor/identifier number.

• Your name and telephone number.

• The shipping label (waybill) number.

• Full delivery address and postcode.

SMS Alerts You can agree to receive alerts on your mobile phone to notify you of an impending DHL delivery. Simply provide your mobile number to the person who will be sending material to you. They can then include this when they create the shipping label (waybill). If you don't want to receive these text alerts, please withhold your mobile number from the sender or ask them not to include it in the shipping details.

Frequently Asked Questions DHL Delivery Service Online Shipping Labels (Waybills) Q. What is OCR’s DHL account number?

A. 135313099 Q. How do I create an online shipping label (waybill)?

A. The Assessor Courier Guide explains how to do this using the Online Shipping Tool.

Q. How do I book a collection?

A. You can book a collection at the same time as you print your shipping label. The Assessor Courier Guide explains how to do this.

Q. Why are there no shipping labels (waybills) in my stationery pack?

A. Hard copy shipping labels are no longer used. Shipping labels must be created online using the Online Shipping Tool.

Q. My printer has failed/internet access gone down and I need to produce electronic shipping labels (waybills). What should I do?

A. Email wsparcelqueries@ocr.org.uk for advice.

Q. I’ve forgotten my password for the Online Shipping Tool. What should I do?

A. Click the “forgotten password” link on the log-in page and follow the instructions.

Q. My Nickname is not recognised by the Online Shipping Tool, what should I do?

A. Check that you have saved the address in your address book. Check that you have saved it as a sender, and that you are not trying the retrieve it as a recipient.

Delivery Queries Q. When will DHL deliver?

A. Monday to Friday, during business hours.

Q. Can I have my parcel redelivered during the evening, or on Saturday?

A. No, DHL Express shipments can only be redelivered during business working hours, Monday to Friday.

Q. Is there a limit to how many parcels I can send per collection?

A. Although there is no limit to the quantity of shipments that can be sent per collection, you are advised to avoid stockpiling shipments.

Q. DHL did not collect my shipment, what should I do?

A. Check that you booked using one of the booking options available. If you confirm that you have booked a collection, mail wsparcelqueries@ocr.org.uk for further advice.

Q. Can I send more than one parcel using the same shipping label (waybill)?

A. It is possible to send multiple shipments using a single shipping label, providing they are being shipped to the same delivery address.

Q. What are +1 areas?

A. These are areas of the country where DHL requires an extra day to deliver parcels. Go to DHL +I Areas map.

Frequently Asked Questions DHL Courier Service Returning material to OCR Q. What address do I use for returning parcels to OCR?

A. OCR Script Management, DC10, Hill Farm, Whittlesford, Cambridge, CB22 4FZ Contact phone: 01223 553998 Sending overseas Q. What if I need to send to a BFPO address?

A. If you are sending to a BFPO address please email wsparcelqueries@ocr.org.uk for advice.

Q. What if I need to send to a centre overseas?

A. If you are sending to an overseas centre please email wsparcelqueries@ocr.org.uk for advice.

Q. I live in the Channel Islands; can I still use Online Shipping?

A. If you are sending to the Channel Islands, please email wsparcelqueries@ocr.org.uk for advice.

Additional Supplies Q. How do I request additional supplies of bags and labels?

A. Your stationery pack will include DHL bags and return labels.

To order additional supplies, download the OCR Stationery Request Form from the Library section of the OCR Assessor Communications website and submit your request to exammodws@ocr.org.uk Frequently Asked Questions UPS Courier Services Q: What will UPS deliver?

A. UPS will deliver secure material sent to you by OCR.

Q: When will UPS deliver?

A. Monday to Friday, between 9am and 5 pm.

Q. What happens if I’m not at home to receive a delivery?

A. UPS will attempt to deliver on three consecutive days. If the final attempt is unsuccessful the parcel will be returned to OCR.

Redirection Q. Can I have a UPS delivery redirected?

A. Yes, but only if authorised by OCR. You must not contact UPS yourself. Redirection will only be authorised if it is to an appropriate destination, such as to your work address or the address of a close relative.

Q. How do I arrange a redirection?

A. Email wsparcelqueries@ocr.org.uk to make your request. If your request is approved OCR will instruct UPS to redirect the delivery.

Please note: this redirection will only apply to this particular request; a standing redirection arrangement is not possible.

Collection from a UPS depot Q. Can I collect my parcel from a UPS depot?

A. Yes, but you must arrange this via wsparcelqueries@ocr.org.uk. You will need to quote the parcel number. On collection you will need to show the card left by the courier and a photo ID, such as a passport or driving licence.

Royal Mail Tracked delivery service Routine Deliveries Q: What will Royal Mail Tracked deliver?

A. Royal Mail Tracked will deliver non-confidential material sent to you by OCR.

Q: When will Royal Mail Tracked deliver?

A. Monday to Friday, and Saturday am.

Q. What happens if I’m not at home to receive a delivery?

A. A card will be left inviting you to arrange a redelivery.

Redirection Q. Can I have a Royal Mail Tracked delivery redirected?

A. You can also ask for the parcel to be delivered to your local Post Office.

Collection from a depot

–  –  –

DHL +1 Areas The purple shaded areas on these maps are +1 areas. DHL takes an extra day to deliver in these areas.

Wales + 1 DHL +1 Areas The purple shaded areas on these maps are +1 areas. DHL takes an extra day to deliver in these areas.

North +1 DHL +1 Areas The purple shaded areas on these maps are +1 areas. DHL takes an extra day to deliver in these areas.

Scotland +1 DHL +1 Areas The purple shaded areas on these maps are +1 areas. DHL takes an extra day to deliver in these areas.

Scotland +1

–  –  –

For staff training purposes and as part of our quality assurance programme your call may be recorded or monitored.

© OCR 2016 Oxford Cambridge and RSA Examinations is a Company Limited by Guarantee. Registered in England.

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