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«Policies & Procedures Handbook 2016-2017 POLICIES AND PROCEDURES HANDBOOK Thank you for selecting a Management Services Corporation property as your ...»

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No right of storage is given to Residents after the Lease Agreement ends, and Landlord has no duty to protect the Resident's possessions against loss. Residents will be charged for all costs to remove or dispose of abandoned trash and/or property once the Lease has ended. Any abandoned property will be handled in accordance with the Virginia Residential Landlord and Tenant Act, Section 55-248 38.1. Please see your Property Manager for more specific details of this procedure.

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Please review carefully your condition report, which is given to you upon move-in. This list may itemize permanent imperfections in the apartment that will not be repaired or considered your responsibility at move-out.

The guidelines that are presented in this manual represent your responsibilities during your Lease Agreement and at move-out. Deductions from your security deposit will unfortunately result when you fail to meet these requirements.

Management reserves the right to assess the quality of the work you have done, or contracted professionally, at move-out; and deductions may occur as a result of poor cleaning or other work performed by the Resident for move-out.

Pursuant to the Virginia Resident Landlord and Tenant Act, the return of the security deposit will be issued by one check payable to all Residents if a forwarding address is provided. Therefore, it is the responsibility of the Residents to provide us with a forwarding address of the person that will distribute the funds appropriately between roommates.

Deductions will be made for damages existing at the time of move-out. These damages

include, but are not limited to:

1. Holes in walls or wallpaper damage in excess of normal wear and tear, including, but not limited to, damage resulting from adhesives, nail holes, masking tape, hooks, etc.

2. Painting walls back to the original color.

3. Missing or damaged screens or blinds.

4. Damage to doors and windows.

5. Carpet stains, rips, and tears.

6. Damage to hardwood floors.

7. Additional/Excessive cleaning.

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Within 24 hours of moving into the apartment, MSC recommends that you inspect your apartment to assure Cleaning Guidelines have been met.

It is the Resident’s responsibility to leave the apartment “broom clean”. That means all

surfaces are wiped and swept clean. The non-refundable fee pays for the following:

Steam clean carpets (not to include spot removal or excessive damage) Wax & buff hardwood floors (where applicable) Touch up painting Clean appliances (not to include scrubbing, scraping of food or spills) Clean kitchen cabinets & countertops Light cleaning of vinyl flooring in hallway, kitchen and bathroom Clean bathroom fixtures and countertops Two light bulb replacements Clean mini-blinds and windows Sweep clean balcony Clean washer/dryer (where applicable) Clean shelving in closets, cabinets, etc.

The nonrefundable Restoration Fee will not cover the cost incurred by the Landlord for excessive cleaning of the apartment and or the carpets and floors, repairing pet damage, repairing wall damage, painting walls back to the original color, removing trash, debris or personal items, repairing and/or replacing fixtures including but not limited to, mini-blinds, screens, windows, doors, faucets, sinks, lights, cabinets, tile, countertops, and railings. Any excessive cleaning and/or damage will be deducted from the remaining deposit on hand or billed in excess.

Finally, we understand that no one wants to be charged for repairs. If you have any questions regarding possible charges, please contact your Property Manager.

We hope that the information provided in this Resident Handbook will help to make your residency with us more enjoyable. If you should ever need assistance, please feel free to contact your Property Manager or Marketing Associates.

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The use of grills or any object containing combustible fuel, such as torches, insect repelling lights, etc. are not permitted. These items can be removed, without notice, at the Resident’s expense.

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If you are interested in access to the Madhouse facilities, including the fitness center, please contact your Property Manager about the applicable fees for the key fob.

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Parking is limited to the driveway at the front of the house. It is agreed that there is one space available per apartment and the third space is first come, first serve for Residents’ use only. No parking is allowed on the lawn or sidewalks. Vehicles parked on the lawn or sidewalks are subject to towing at the vehicle owner’s expense and risk. Residents must acquire parking stickers for their vehicles at the office.

If you or your guest’s vehicle is towed, you should contact Collier’s Towing Service at 434-295-4941 or the Charlottesville Police Department to recover your vehicle.

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The following items may be kept on your patio: conventional outdoor furniture, bicycles and plants. Trash, pet food, kegs and other debris are not permitted at any time. Patios are considered part of the apartment and are to be kept clean at all times.

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The following pets are welcome at your property with the proper fees and completed Pet Addendum (2 pet limit): Dogs* (only 1 dog, 30 lbs limit), cats, rabbits, and ferrets. Prior to obtaining your pet, you must receive permission from your property manager via a Pet Addendum, which becomes part of your lease agreement.

*Please note dogs are allowed in your community with restrictions. Please contact our office for specific information.

Upon registering your pet(s), the following fees will apply:

1. A one-time fee of $150 for one pet or $200 for two pets, for the privilege of keeping domestic pets on the premises.

2. An additional fee of $20 per month for one pet, or $30 per month for two pets.

Neither of these fees covers the cost to repair any damages caused by the pet. These fees will not be refunded to the Lessee at any time.


WHEN OUTSIDE. There are marked dog-walking areas and waste receptacles at most properties. Always walk dogs away from the building, and clean up after your pet. If you fail to clean up after your pet, it may result in a fine.

Please remember, do not chain, tie, or contain pets on porches, patios, or the common areas. Do not leave pets unattended inside your apartment for longer than 12 hours.

Small caged animals such as hamsters, gerbils, small reptiles, birds, and guinea pigs do not require a Pet Addendum or payment of any fees or deposits.

If you call in a request for maintenance service, be sure to remind our Maintenance Department that you have a pet. It is a good idea to have your apartment exterminated for fleas periodically. MSC can handle this service upon request at the Residents’ expense.

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As snowy weather approaches, please remember that you are responsible for shoveling your driveway and clearing your vehicles. Prepare ahead of time to avoid problems when the snow arrives.

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All trash must be removed from the house weekly and stored in garbage cans with lids until collection. Residents are responsible for providing trash cans with lids for City trash pickup. Trash is not to be stored outside the house for longer than one week. Leaving trash outside of the house could result in a $25 fine per occurrence, or the cost to remove it, whichever is greater. Garbage and recycling is collected by the City and must be tagged with the appropriate City sticker. Residents must purchase City trash stickers and they are available at numerous retail locations throughout Charlottesville. Containers must be placed at the curb by 7:00 a.m. and removed by 7:00 p.m. of the same day.

Residents agree not to leave any furniture in disrepair, trash, debris, etc on the lawn at any time. Resident understands that should they fail to keep the yard clean, they will be billed, without notice, for any time necessary to maintain the yard. All litter and debris is to be kept off the property at all times.

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RESIDENTIAL SITE: 1705 Jefferson Park Avenue, Charlottesville, Virginia 22903

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The EPA Residential Lead-Based Paint Hazard Reduction Act Of 1992 requires that information be given to prospective tenants regarding lead-based paint. Housing built before 1978 may contain lead-based paint. Lead from paint, paint chips, and dust can pose health hazards if not taken care of properly. Lead exposure is especially harmful to young children and pregnant women. Before renting pre-1978 housing, landlords must disclose the presence of known lead-based paints and lead-based paint hazards in the dwelling.

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Lead-Based Paint was banned in 1978, subsequently all successive layers on non-lead paint are affectively protecting the lead paint surfaces. Copies of the actual testing reports provided by Dominion Environmental Group, Inc. can be accessed from your

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