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«WDP Havering Service Manager (Salary as advertised) Substantive 37.5 hours Havering 1. Main purpose of the role As Service Manager, you will take the ...»

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WDP Havering Service Manager

(Salary as advertised)


37.5 hours


1. Main purpose of the role

As Service Manager, you will take the lead on coordinating and developing WDP’s high quality and

innovative Havering Drug and Alcohol Service in partnership with WDP staff and WDP Havering service


As Service Manager you will have responsibility for implementing and leading WDPs strategic goals in


 Ensuring Safety for Service Users and Staff in Havering  Improving the effectiveness of the service against contract and service specification and evidenced in performance reports  Enhance the experience of service users, staff, partnerships and key stakeholders who are interact with the service  Deliver Value for all with innovating and developing creative solutions.

To achieve this you will maintain effective partnership relationships with London Borough of Havering commissioning team, Local hospitals, GP surgeries, pharmacies and other treatment sector partnerships including the police, probation, IOM and other criminal justice and treatment partners and third sector services.

As Service Manager you will have responsibility for maintaining the quality of the service and ensuring the ongoing high performance of the team against targets and KPIs, service specifications and service outcomes. This will include oversight of prison link, arrest and court referral, hospital liaison, IOM, group programmes, community based detoxification services, oversight and management of tier four referrals, outreach programmes and service innovation.

This is an important leadership role and you will be required to skilfully manage and implement our new service model in Havering, embedding a shared vision for the service. Partnership work is key to the service success in Havering, and the post-holder will need to bring partners together in order to achieve joint targets for the sector and service users.

The post holder will have responsibility for directly line managing the Team Leaders, Data Coordinator and Clinical Leads.

The post holder will be the first point of contact in Havering to oversee and support WDP staff embedding into the new integrated service model You will be required to work 37.5 hours per week and to organise your time in such a way as to complete tasks within the working week. Flexibility in the hours worked will be expected of the post holder, as shift work may be required in the future including evenings and weekends.

Page 1 of 10 www.wdp.org.uk

2. Reporting and working relationships

Reporting relationships:

–  –  –

3. Role-specific responsibilities

3.1 Work 37.5 hours per week and organise working time in such a way as to complete tasks within the working week.

3.2 Establish strategies to create a shared vision of services within the borough, working closely with Havering council and other treatment partners to show continual service improvement.

3.3 Build and maintain effective professional relationships with Havering council and other commissioners, Directors of Public Health, and other key stakeholders.

3.4 Evidence the ability to work autonomously and respond flexibly in a rapidly evolving

–  –  –

3.5 Identify and develop opportunities for new services.

3.6 Ensure all Interventions are delivered in line with contractual and service level agreements.

3.7 Responsible for Health and Safety, including Fire Safety, within the service.

3.8 Adhere to and ensure implementation of HR policies and legislation.

Responsible for adherence to local and organisational Safeguarding policy and procedure and 3.9 regular review Ensure swift and effective recruitment of appropriate and suitably qualified staff to fill any 3.10 vacancies

3.11 Facilitate the recruitment and selection of staff as required.

3.12 Manage your team in-line with WDP strategies, objectives, policies, procedures and values.

3.13 Ensure effective allocation of staff resources.

3.14 Proactively manage attendance and sickness.

Lead on the change management process, implementing the new service model as soon as 3.15 practicable

3.16 Hold the vision for quality and delivery of service, leading through example and best practice.

Provide regular, formal and recorded supervision of direct reports, undertake performance 3.17 reviews and appraisals.

3.18 Organise and coordinate the work of the team.

3.19 Implement and work within WDP policies and procedures.

3.20 Manage performance and disciplinary processes as necessary.

3.21 Take responsibility for own professional development and seek new learning opportunities.

3.22 Share knowledge and best practice with team and across WDP / partnership agencies.

3.23 Coach, supervise and manage individual and team performance in line with policy.

3.24 Ensure delivery of service-wide individual training plans linked to regular appraisal.

3.25 Facilitate individual team and cross-team learning.

3.26 Motivate and support the development of a learning culture in the team.

Ensure that all employees and volunteers within their designated area of responsibility are 3.27 effectively performance managed, developed and that they participate in appropriate training

–  –  –

www.wdp.org.uk programmes as and when required.

Act as an effective conduit for communication between senior managers/ WDP organisational 3.28 messages and your team.

Demonstrate a solid understanding of the mission, vision and values of the organisation and 3.29 understand how you contribute towards them.

3.30 Contribute at all relevant meetings, including County and Service Manager Meetings (CSM)

3.31 Run effective meetings.

3.32 To be the CQC Registered Manager for WDP Havering

3.33 To act as the WDP Safeguarding lead for WDP Havering Oversee WDP Havering clinical service delivery, including any CQC notifications, requirements 3.34 and inspections Attend regular contract meetings, building strong joint working relations with our funders and 3.35 stakeholders.

Understand and deliver against SLAs, KPIs, and all other agreed outcomes, and identify areas 3.36 of poor performance and develop and work through action plans to address underperformance.

3.37 To locally manage disputes and resolution in relation to SLAs and partnership working

3.38 Identify gaps/barriers in service delivery/client pathways and take steps to improve service.

Ensure all practitioners work to clear protocols in custody, court, prison and community 3.39 settings.

3.40 Undertake regular performance reviews and audits to identify and address any areas of risk.

Formulate and implement operational delivery plans to ensure the WDP service is delivered in 3.41 line with contractual and service level agreements.

Manage the delivery of all services to relevant quality standards as issued by NICE, CQC, 3.42 Department of Health, Public Health England and all other relevant public bodies.

Understand and implement the requirements of Home Office criminal justice agenda when 3.43 working with offenders Provide monthly, quarterly and bespoke ad-hoc reports to key stakeholders and other parties 3.44 on request Ensure effective management of data and performance linked to contractual targets and other 3.45 key performance indicators.

3.46 Working knowledge of NDTMS Understand and implement new performance and monitoring processes as and when 3.47 required.

To represent and promote WDP in the substance misuse field in both the statutory and nonstatutory sector.

To liaise with key stake holders and commissioners, networking with other service providers 3.49 and developing healthy partner relationships.

–  –  –

www.wdp.org.uk To ensure that WDP’s Equal Opportunities policy is incorporated into daily work practice at all 3.50 times To undertake any reasonable requests and duties that may be required of the Service 3.51 Manager.

3.52 To ensure the service is compliant with local information sharing agreements

3.53 To ensure compliance with Infection Prevention and Control measures

4. WDP’s commitment to you WDP works within the following framework and requires all employees to do the same.

4.1 Equal Opportunities WDP is committed to promoting anti-discriminatory practices within society, its organisation and in the promotion of its services to the community. WDP expects all employees to understand, comply with and to promote its policies in their work and to challenge prejudice and discrimination and where necessary to undertake any appropriate training.

4.2 Recovery WDP is a recovery focused organisation. Our staff and volunteers are committed to helping our service users improve their health and wellbeing, and to become free from dependency.

4.3 Career Development and Progression At WDP we actively encourage career progression from the talent we have from within and we strive to provide not only promotional progression but to develop a specialist and lead responsibility roles with teams and other services within WDP.

4.4 Safeguarding WDP is committed to ensuring the safeguarding and wellbeing of children and vulnerable adults, and all applicants will be required to demonstrate understanding of and commitment to best safeguarding practice.

4.5 Care Quality Commission (CQC) Many of WDP’s services are monitored, audited and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. Whether or not a particular service is registered, we believe CQC represents the minimum standard we expect for all of our services. We therefore work with all of our staff to make sure that every WDP service provides people with safe, effective, compassionate, high quality care and we encourage our services to learn and improve.

5. Your commitment to WDP

5.1 WDP Vision, Mission and Values Promoting and understanding the values, vision and mission statement of WDP. To

–  –  –

5.2 Vulnerable children and adults Demonstrating an understanding of and commitment to best safeguarding practice. Taking immediate and appropriate action as required.

5.3 Boundaries and behaviours Observing professional integrity in relationships with service users, peers and other relevant professionals.

5.4 Health & Safety Being responsible for your health and safety and that of colleagues and service users.

Employees should co-operate with management and follow established systems of work, use protective equipment where necessary and report defects and hazards to management. To comply with Infection Prevention and Control policies and procedures.

5.5 Confidentiality Treating all information acquired through the course of your employment as confidential and complying with all the appropriate policies, systems and procedures.

5.6 Information Governance Applying information governance processes to ensure all necessary safeguards are in place regarding personal information – and its appropriate use – about our service users, workforce and members of the public.

5.7 Continuous Professional and Personal Development Working within a learning organisation, seeking learning opportunities either by attending learning and training events either externally or internally to improve and broaden their knowledge and skills and develop the personal qualities required in their professional lives.

The above is an outline of the post holder’s duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of WDP.

Person specification E/D Measured by Essential and desirable requirements (E & D) for the role and assessing and testing the necessary level of competence required for this role either via the application form (A); interview (I); and/or exercises (E).

Please note - applicants are asked to evidence their ability to meet each aspect of the person specification below, e.g. by highlighting relevant key achievements and duties held within roles.

–  –  –

1.1 A minimum of three years’ experience of leadership and management E A/I within drug or alcohol treatment services

1.2 Experience of building and maintaining partnerships with statutory and E A/I non-statutory organisations, including housing, criminal justice, treatment and health.

1.3 Experience of achieving and maintaining exceptional performance E A/l against KPIs and PBR outcomes

1.4 An understanding of the changing and dynamic environment within E A/I which we deliver services and capability to lead teams to meet the challenges that this presents.

–  –  –

1.6 Evidence of knowledge of understanding of audit frameworks and E A/I guidance relating to drug and alcohol services (particularly CQC.)

–  –  –

2. Abilities and skills

2.1 An ability to deliver recovery outcomes for service users within a E A/I challenging performance-driven environment.

2.2 Ability to achieve and maintain exceptional performance management E A/I and the ability to represent this in written and verbal reports to key stakeholders.

2.3 Excellent interpersonal and people management skills, evidenced E A/I through appropriate training and experience.

–  –  –

2.6 A proven ability to evidence individual improvement of own abilities E A/I and skills and others through robust management structures and effective line management supervision.

–  –  –

2.11 Ability to work well with partner agencies and network as a local E A/I ambassador for WDP and to improve the overall service provided to service users.

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