FREE ELECTRONIC LIBRARY - Dissertations, online materials

Pages:     | 1 |   ...   | 72 | 73 || 75 | 76 |   ...   | 175 |

«13TH INTERNATIONAL PUBLIC RELATIONS RESEARCH CONFERENCE “Ethical Issues for Public Relations Practice in a Multicultural World” Holiday Inn ...»

-- [ Page 74 ] --

Asante, M. K. (1983). The ideological significance of Afrocentricity in intercultural communication.

Journal of Black Studies, 14(1), 3-19.

Baek, T., & Yu, H. (2009). Online health promotion strategies and appeals in the USA and South Korea:

A content analysis of weight-loss Web sites. Asian Journal of Communication, 19(1), 18-38.

Barnes, A., Goodrick, G., Pavlik, V., Markesino, J., Laws, D., & Taylor, W. (2007). Weight loss maintenance in African-American women: Focus group results and questionnaire development. Journal of General Internal Medicine, 22(7), 915-922.

Befort, C., Nollen, N., Ellerbeck, E., Sullivan, D., Thomas, J., & Ahluwalia, J. (2008).

Motivational interviewing fails to improve outcomes of a behavioral weight loss program for obese African American women: A pilot randomized trial. Journal of Behavioral Medicine, 31(5), 367-377.

Befort, C., Thomas, J., Daley, C., Rhode, P., & Ahluwalia, J. (2008). Perceptions and beliefs about body size, weight, and weight loss among obese African American women: A qualitative inquiry. Health Education & Behavior, 35(3), 410-426.

Cameron, G. T., & Yang, J. (1991). Effect of support and personal distance on the definition of key publics for the issue of AIDS. Journalism Quarterly, 68(4), 620-629.

Centers for Disease Control (2009). Overweight and Obesity. Retrieved January 29, 2010 from http://www.cdc.gov/obesity/.

Clark, J. M., Bone, L. R., Stallings, R., Gelber, A. C., Barker, A., Zeger, S., et al. (2001). Obesity and approaches to weight in an urban African-American community. Ethnicity & Disease, 11(4), 676–686.

Clarke, P., & Kline, G.F. (1974). Media effects reconsidered: Some new strategies for communication research. Communication Research, 1, 224–240.

Cline, R.J.W., & Haynes, K.M. (2001). Consumer health information seeking on the Internet:

The state of the art. Health Education Research, 16(6), 671–692.

Evers, K., Prochaska, J., Prochaska, J., Driskell, M., Cummins, C., & Velicer, W. (2003).

Strengths and weaknesses of health behavior change programs on the Internet. Journal of Health Psychology, 8(1), 63-70.

386 Eyler, A.A., Brownson, RC., Donatelle, R.J., King, A.C., Borwn, D., & Sallis, J.F. (1999).

Physical activity social support and middle- and older-aged minority women: Results from a US Survey. Social Science & Medicine, 49(6), 781-789.

Finch, R. T. (Unpublished). Adaptation: Developing an Afrocentric architectural theory.

Fitzgibbon, M., Stolley, M., Schiffer, L., Sharp, L., Singh, V., Van Horn, L., et al. (2008).

Obesity reduction Black intervention trial (ORBIT): Design and baseline characteristics.

Journal of Women's Health, 17(7), 1099-1110.

Grunig, J.E. (1978). Defining publics in public relations: The case of a suburban hospital.

Journalism Quarterly, 55(1), 109-124.

Grunig, J. E. (1989). Sierra Club study shows who become activists. Public Relations Review, 15(1), 3–24.

Grunig, J. E., & Hunt, T. (1984). Managing public relations. New York: Holt, Rinehart & Winston.

Hamilton, P. (1992). Grunig's situational theory: A replication, application, and extension.

Journal of Public Relations Research, 4(3), 123-149.

Hawkins, B. (2007). African American women and obesity: From explanations to prevention.

Journal of African American Studies, 11(2), 79-93.

Heath, R. L., Liao, S.H., & Douglas, W. (1995). Effects of perceived economic harms and benefits on issue involvement, use of information sources, and actions: A study in risk communication. Journal of Public Relations Research, 7, 89–109.

International Obesity Taskforce (2009). International Association for the Study of Obesity.

Retrieved October 29, 2009 from http://www.iotf.org/.

Kumanyika, S. (1987). Obesity in Black women. Epidemiologic Reviews, 9, 31–50.

Kumanyika, S., Wilson, J.F., & Guilford-Davenport, M. (1993). Weight-related attitudes and behaviors of Black women. Journal of the American Dietetic Association, 93(4), 416–422.

Major, A. (1993). Environmental concern and situational communication theory: Implications for communicating with environmental publics. Journal of Public Relations Research, 5(4), 251-268.

Mastin, T. & Campo, S. (2006). Conflicting messages: Overweight and obesity advertisements and articles in Black magazines. Howard Journal of Communication, 17, 265-285.

Mazama, A. (2001). The Afrocentric paradigm: Contours and definitions. Journal of Black Studies, 31(4), 387-405.

Nielson, J. & Tahir, M. (2002). Home page usability: 50 websites deconstructed. Upper Saddle River, NJ: News Riders Publishing.

Nies, M., Vollman, M., & Cook, T. (1999). African American women's experiences with physical activity in their daily lives. Public Health Nursing, 16(1), 23-36.

Patterson, R. (1997). Afrocentric design is on the rise. Philadelphia Tribune, January 31, 1997, 3.

Pittman, B.D. (2003). The Afrocentric paradigm in health-related physical activity. Journal of Black Studies, 33(5), 623-636.

PRSA (2008). Dr. Ian Smith’s 50 Million Pound Challenge – ‘Give up the pounds, not the fight’ Silver –Anvil Award Winner, 6BW-0815A09.

Springston, J.K., & Champion, V.L. (2004). Public relations and cultural aesthetics: Designing health brochures. Public Relations Review, 30(4), 483-491.

387 Thomas, A., Moseley, G., Stallings, R., Nichols-English, G., & Wagner, P. (2008). Perceptions of obesity: Black and White Differences. Journal of Cultural Diversity, 15(4), 174-180.

Thomas, J., Stewart, D., Lynam, I., Daley, C., Befort, C., Scherber, R., et al. (2009). Support needs of overweight African American women for weight loss. American Journal of Health Behavior, 33(4), 339-352.

Tsai, A.G., & Wadden, T. (2005). Systematic review: An evaluation of major commercial weight loss programs in the United States. Annals of Internal Medicine, 142(1), 56-W-10.

Tsai, A.G.,Wadden, T.A., Pilliterri, J.L., Sembower, M.A., Gerlach, K.K., Kyle, T.K. et al.

(2009). Disparities by ethnicity and socioeconomic status in the use of weight loss treatments. Journal of the National Medical Association, 101(1), 62-70.

Vazquez, G. M. (1993). A homo narrans paradigm for public relations: Combining Bormann's symbolic convergence theory and Grunig's situational theory of publics. Journal of Public Relations Research, 5(3), 201-216.

Walcott-McQuigg, J.A., Chen, S.P., Davis, K., Stevenson, E., Choi, A., & Wangsrikhun, S.

(2002). Weight loss and weight loss maintenance in African- American women. Journal of the National Medical Association. 94(8), 686–694.

Warner, D., & Procaccino, J. (2007). Women seeking health information: Distinguishing the Web user. Journal of Health Communication, 12(8), 787-814.

Young, D., Gittelsohn, J., Charleston, J., Felix-Aaron, K., & Appel, L. (2001). Motivations for Exercise and Weight Loss among African-American women: Focus group results and their contribution towards program development. Ethnicity & Health, 6(3/4), 227-245.


–  –  –

Blogs vs. Online Newspapers: Analyzing Different Emotions and Perceptions of Crisis Responsibility Displayed Online in the Samsung Oil Spill

–  –  –


This study applied the contingency theory and the Situational Crisis Communication Theory (SCCT) to examine how general public and journalists show their emotions and perceptions of crisis responsibility differently during the Samsung oil spill crisis which occurred in Dec. 8th 2007. In order to compare general public’s and journalists’ perceptions of the crisis, a quantitative content analysis of 88 blogs (general public) and 96 online news articles (journalists) was conducted. This study revealed that general public (blogs) expressed more anger and alertness toward Samsung than journalists (online newspapers), and the anger and alertness were continuously demonstrated even after Samsung officially apologized. In examining Samsung’s perceived crisis responsibility, while journalists (online newspapers) reported more crisis responsibility toward other parties (e.g., Hebei Spirit and Korean government), general public (blogs) produced stronger crisis responsibility of Samsung as a main culprit of the crisis. Regarding contingent factors that influenced the organization’s stances and strategies, only external public characteristics and issue under consideration were significantly differentiated across the crisis phase, and journalists (online newspapers) contained more external contingent factors respectively than general public (blogs). Lastly, general public (blogs) assessed that Samsung chose more advocate strategies to each crisis phase. In accord with the essence of the contingency theory and the SCCT, the results suggest that general public (blogs) and journalists (online newspapers) assess crisis differently, thus public relations practitioners need to monitor general public’s dynamic evaluation of an organization, which can be completely dissimilar to journalists’ framing of news report.



While contingency theory provides organizations with wide-ranging factors influencing organizations’ crisis communication and their moving stance (Cameron, Pang, & Jin, 2007), Situational Crisis Communication Theory (SCCT) explicates “how publics react to a crisis” by assessing reputational threats from empirical research and conceptual parsimony (Choi & Lin, 2009; Coombs, 2004, 2007a, 2007b; Coombs & Holladay, 2002). In terms of a contingency theory, since an organization’s stance shifts along the continuum — from advocacy to accommodation— anytime and to any point, assessing one’s crisis communication includes understanding dynamic contingent factors. However, SCCT posits that public relations function in post crisis communication for public relations practitioners to react to a crisis with respect to expected reputational threats posed by several situational factors. By assessing those factors focusing more on organizational side such as crisis type, past crisis history, and an organization’s prior reputation, the SCCT tends to give parsimony to crisis managers in choosing strategies or tactics. Previous studies regarding the SCCT have recently examined how publics’ emotions (Choi & Lin, 2009a; Choi & Lin, 2009b; Coombs, Fediuk, & Holladay, 2007; Coombs & Holladay, 2007) and negative word-of-mouth (Coombs et al., 2007; Coombs & Holladay, 2007) affect an organization’s reputation and consumers’ purchase intention. Additionally, with respect to the contingency theory, several scholars have delved into the concept of public’s emotions in strategic crisis communication (Jin et al., 2007, 2008; Jin, 2009; Turner, 2007).

In spite of growing attention to either the understanding of those dynamics in strategic management of crises or the testing of situational factors in the SCCT, little is known about affected publics, especially how they produce their emotions in a real crisis situation. That is, how publics’ emotions and perceptions of crisis responsibility are displayed differently within each crisis phase. Additionally, given that blogs and social media are used as a news source for journalists as well as important communication channels during a crisis for an organization (Perry et al., 2003; Taylor & Perry, 2005; Wright & Hinson, 2008), we wonder whether or not general publics’ perceptions of a crisis (i.e., emotions, perceptions of crisis responsibility, contingent factors, and Samsung’s Crisis Response Strategy) displayed online are differed from those of journalists.

Therefore, the overarching aim of this research is to compare blogs and online newspapers in regard to various types of emotions (i.e., anger, alertness, sadness, fright, and anxiety) (RQ1); and perceptions of an organization’s crisis responsibility to each crisis phase (RQ2) for the 2007 Samsung oil spill crisis in South Korea. Moreover, this study explores an organization’s contingent factors (RQ3) and CRS (RQ4) to each crisis phase as different as evidenced by publics’ perceptions of a crisis and journalists’ framing of news reports.

On December 8th, 2007, Samsung, one of South Korea’s biggest and worldwide corporations, experienced the nation’s worst oil spill crisis caused by collision between its crane barge and a Hong Kong owned oil tanker. Because of the publics’ extreme blame on the corporation, Samsung was on the front lines in not only dealing with key publics and financial resources related to expected lawsuits, but also considering its social responsibility toward victims and communities. The crisis had three distinct phases of whether publics noticed Samsung’s possible cause of the crisis ending in lawsuits in April 2009. Within the three crisis phases, Samsung chose various CRS.

This study employs a content analysis of news stories related to this oil spill crisis in two national online newspapers, Chosun Ilbo (n = 49) and JoongAng Ilbo (n = 47), for analyzing 394 journalists’ perceptions. Blogs (n = 88), searched on www.naver.com, will also be analyzed for publics’ perceptions within the three crisis phases.

Speculation from this case study will provide important implications for public relations practitioners and scholars. This study helps them to understand how an organization’s contingent factors and its CRS were framed by publics and journalists during a given crisis. In considering factors driven from contingency theory and the SCCT, we hope that this study sheds light on understanding 1) the publics’ emotions and 2) journalists’ framing of a crisis in regard to an organization’s perceived crisis responsibility and its CRS.

Pages:     | 1 |   ...   | 72 | 73 || 75 | 76 |   ...   | 175 |

Similar works:

«REFERENCE 1 WINDHAM BOARD OF EDUCATION WILLIMANTIC, CONNECTICUT BOARD OF EDUCATION MEETING MINUTES June 22, 2016 BOARD PRESENT: Chair Mrs. Osuba, Vice-chair Dr. Sewall, Mrs. Lambert, Mr. Montalvo, Mr. French, Mr. Quamme BOARD ABSENT: Secretary Dr. Gomez, Mr. Kalajian, Mr. Flores-Alvarez ADMINISTRATION PRESENT: Superintendent Dr. Garcia, Interim Assistant Superintendent Mr. Chaffin, Directors: Ms. Beghetto, Ms. Markey STUDENT REPRESENTATIVES: None OTHERS PRESENT: General public, staff...»

«Sermon #2299 Metropolitan Tabernacle Pulpit 1 THORNS AND THISTLES NO. 2299 INTENDED FOR READING ON LORD’S-DAY, MARCH 12, 1893. DELIVERED BY C. H. SPURGEON, AT THE METROPOLITAN TABERNACLE, NEWINGTON. “Thorns, also, and thistles shall it bring forth to you.” Genesis 3:18. THIS was not the penalty which might have been pronounced upon Adam. This curse does not fall directly on him—it glances obliquely and falls upon the ground whereon he stands—“Cursed is the ground for your sake.”...»

«LOCSU Enhanced Services Glaucoma Repeat Readings & OHT Monitoring Enhanced Service Pathway Issued by Local Optical Committee Support Unit May 2009 [Revised June 2012] Contents Page Executive Summary Background NICE Guidance and Quality Standards IOP referrals Tonometry methods Outline of Service Key Drivers Description Level 1a: Goldmann style applanation tonometry Level 1b: Visual field repeat readings Level 1c: Non-participating practices Level 2: OHT & suspect COAG Monitoring Patient Records...»

«EuroHaptics 2010, Amsterdam, July 8-10, 2010 A Turing-like Handshake Test for Motor Intelligence Amir Karniel, Ilana Nisky, Guy Avraham, Bat-Chen Peles, and Shelly Levy-Tzedek The Computational Motor control Laboratory, Department of Biomedical Engineering, Ben-Gurion University of the Negev, Beer-Sheva 84105, Israel {akarniel, nisky, guyavr, pelesb, shelly} @bgu.ac.il Abstract. In the Turing test, a computer model is deemed to “think intelligently” if it can generate answers that are not...»

«Eagle, L., Morey, Y., Dahl, S. and Verne, J. (2011) Subtle sophistry versus savvy strategy: A critical review of the potential efficacy of product placement regulations. In: The 10th International Conference on Research in Advertising (ICORIA), Berlin, Germany, 24th25th June, 2011. Available from: http://eprints.uwe.ac.uk/14455 We recommend you cite the published version.The publisher’s URL is: http://www.icoria.org/conference2011/ Refereed: Yes (no note) Disclaimer UWE has obtained...»

«IONIC NRG-RSV4 QUICK SHIFT KIT FOR APRILIA RSV4 KIT CAMBIO ELETTRONICO PER APRILIA RSV4 Assembly note Nota di montaggio IONIC NRG-RSV4 has been specifically developed for installation on Aprilia RSV4 Factory and R without requiring any action on the original wiring. All connections occur by means of the connectors directly interfacing with those of the original installation. To start the installation, remove the following parts from the motor cycle and extract the ignition key: 1-Saddle,...»

«The Limits to Arbitrage Revisited: The Accrual and Asset Growth Anomalies Forthcoming in Financial Analysts Journal This Draft: December 22, 2010 Xi Li Boston College Xi.Li@bc.edu Rodney N. Sullivan, CFA CFA Institute Rodney.Sullivan@cfainstitute.org Abstract We find that the highly publicized accrual and asset growth anomalies exist due to high barriers to arbitrage. Using idiosyncratic volatility as a proxy for arbitrage costs, we find that both anomalies exist predominantly in the universe...»

«Title Encryption of cardholder information © Torbjörn Lofterud – Cybercom 2011 Doc. ID Version NFT-TA-09-J1 A Produced by Date Torbjörn Lofterud 2011-04-26 Torbjörn Lofterud 2011 Executive Summary 1 Executive Summary 2 PCI DSS encryption requirements 3 Sample dataset 3.1 Databases 3.1.1 Issuer identification numbers 3.1.2 IIN distribution 4 Hashing of PANs 4.1 SHA-1 4.2 Database contents 4.2.1 Database scheme 4.3 Attacking card numbers hashed with SHA-1 4.3.1 Partial known plaintext...»

«Programme des Nations Unies pour le développement Programme des Nations Unies pour le Proposition de vérification de la conformité développement environnementale et sociale et des processus de Proposition de contrôle de l'application des règlement des griefs directives et de processus de règlement des griefs David B. Hunter David B. Hunter DOCUMENT DE TRAVAIL, AVRIL 2012 Veuillez transmettre vos commentaires à : jennifer.laughlin@undp.org avant le 18 juin 2012.TABLE DES MATIÈRES...»

«UNIVERSITY OF LOUISIANA AT LAFAYETTE PUBLIC INFRACTIONS DECISION January 12, 2016 I. INTRODUCTION The NCAA Division I Committee on Infractions (COI) is an independent administrative body of the NCAA comprised of individuals from the Division I membership and the public that is charged with deciding infractions cases involving member institutions and their staffs. 1 This case involved the University of Louisiana at Lafayette (LouisianaLafayette) and the violations in this case involved the...»

«WCD Thematic Reviews Social Issues I.2 Sharing Power Dams, Indigenous Peoples and Ethnic Minorities Final Version : November 2000 Prepared for the World Commission on Dams (WCD) by: Marcus Colchester Forest Peoples Programme Secretariat of the World Commission on Dams P.O. Box 16002, Vlaeberg, Cape Town 8018, South Africa Phone: 27 21 426 4000 Fax: 27 21 426 0036. Website: http://www.dams.org E-mail: info@dams.org World Commission on Dams Orange River Development Project, South Africa, Draft,...»

«ROBUST MINIMALITY OF ITERATED FUNCTION SYSTEMS WITH TWO GENERATORS ALE JAN HOMBURG AND MEYSAM NASSIRI Abstract. We prove that every compact manifold without boundary admits a pair of diffeomorphisms that generates C 1 robustly minimal dynamics. We apply the results to the construction of blenders and robustly transitive skew product diffeomorphisms. Contents 1. Introduction 1 2. Minimal iterated function systems 3 3. Alternative construction 5 4. Strong robust minimality 8 5. Skew products...»

<<  HOME   |    CONTACTS
2016 www.dissertation.xlibx.info - Dissertations, online materials

Materials of this site are available for review, all rights belong to their respective owners.
If you do not agree with the fact that your material is placed on this site, please, email us, we will within 1-2 business days delete him.